Please enter your order number and the email address we've sent the order confirmation to.

Note: refund operations have a $5.00 service charge. Bookings are not refundable after 6pm of the day before check-in.

Note: Only hostel accommodation booked online can be refunded online.
No other items, such as travel packages, can be refunded through this website. If you have booked other items online, through a hostel or through Customer Services and you would like to amend those items, please contact Customer Services: 0800 278 299 Please refer to the booking terms and conditions.